Nicola Truppin is the founder and principal of Health Navigator Partners, LLC,
a private practice dedicated to helping patients and their families navigate the complexities of health care.  She works, as needed, with Nurse Care Managers, Social Workers, Attorneys and other professionals, to bring a breadth of experience to your particular health care issue.


Professional Work

Ms. Truppin has worked in health care for over 25 years.  She was the administrator for Harvard Medical School clinical courses at Massachusetts General Hospital for three years and for the Clinical Investigator Training Program at Beth Israel Deaconess Medical Center for four years.  She completed training in Health Care Negotiation and Conflict Resolution through special courses at the Harvard School of Public Health and then, served as Manager of Member/Provider Appeals & Grievances at Tufts Health Plan, where she and her staff resolved member and provider coverage disputes and complaints.  Annually, Ms. Truppin taught the appeals resolution process to medical residents at Tufts Health Care Institute’s managed care seminar. 

When Ms. Truppin practiced as a health care attorney, her work was devoted exclusively to negotiating with clinical care teams about medication treatment plans for legally incompetent patients.  Her current work, which does not involve practicing law, consists of collaborative health care problem solving with patients, providers and employers.  

In addition to her work with HNP, Ms. Truppin collaborates with the health care practice of The Mediation Group in Brookline, Massachusetts, a nonprofit alternative dispute resolution firm specializing in mediation, arbitration, facilitation, consensus building, training and consulting.  

A past consultant to the Schwartz Center for Compassionate Healthcare, an organization dedicated to strengthening the relationship between patients and caregivers, Ms. Truppin’s most recent project involved convening special Schwartz Center Rounds for caregivers of the victims of the Boston Marathon bombing.


Volunteer Work

Ms. Truppin was a 5-year member (2 years as President) of the Consumer Health Quality Council of Health Care for All, a Massachusetts health advocacy group and was a founding member of HCFA’s statewide Patient Family Advisory Council Board.  For 3 years, she was a member of the Quality and Patient Safety Committee of the Massachusetts Board of Registration in Medicine.  Currently, she is a Patient Advisor on the Betsy Lehman Center Expert Panel on Improving Patient Safety in Cataract Surgery, and she is part of the Steering Committee for the state-wide Patient Family Advisory Council Leadership Network.  

At Beth Israel Deaconess Medical Center, Ms. Truppin is Co-Chair of the Ethics Advisory Committee and a member of the Medication Safety Committee, the hospital-wide Patient Family Advisory Council, and the Drug Shortage Task Force.


Publications

Chapter: “Using the Law to Strengthen the Patient’s Voice” in Patient Advocacy for Health Care Quality: Strategies for Achieving Patient-Centered Care. Eds. Earp, French, Gilkey. Sudbury: Jones & Bartlett, 2008.

Executive Report: Commonwealth of Massachusetts Board of Registration in Medicine Expert Panel on immediate implant-based breast reconstruction following mastectomy for cancer: executive summary, June 2011. Lee BT, Duggan MM, Keenan MT, Kamatkar S, Quinlan RM, Hergrueter CA, Hertl MC, Shin JH, Truppin NB, Chun YS; Massachusetts BORIM Expert Panel on Immediate Implant-Based Breast Reconstruction following Mastectomy for Cancer. J Am Coll Surg. 2011 Dec;213(6):800-5. Epub 2011 Sep 29.

Article: Patient Voices in Clinical Practice Guideline Development. David E. Matz, Allen Zerkin, Amy Rebecca Gay, Nicola Truppin. Dispute Resolution Magazine, Vol. 20. No. 4.

Ms. Truppin received an A.B. from Washington University in St. Louis and a J.D. from Suffolk University Law School.

What Does Health Navigator Partners Do?